Explain and recognize the importance of quality management systems as a differentiating element of an organization.

Identify the principles of quality management.

Identify potential adaptation needs of quality issues specific to the sector of quality.

Quality management

Concept and historical evolution

Function quality, quality control, quality assurance, quality management

The organization's strategy and competitiveness

The Portuguese Quality System

Normalization – rules of national, european and international level

Metrology - the accuracy of the measurements

Qualification - accreditation and certification

Relationship between quality management systems and models of excellence

Transversal aspects to quality management systems

Quality management principles

Requirements for quality management systems and product requirements

Development and implementation of a quality management system